Racial Discrimination A Social Injustice That People Of...

Racial Discrimination is a social injustice that people of color have been subject to for years. In the U.S., racial discrimination against people of color in the justice system generates a wide variety of public issues that influence the life possibilities of the Latino and Black communities. Race, status, and class are some of the main reasons for legal inequality. Laws were created in an effort to ensure the safety and stability of everyone everywhere. With that being said, however, the laws did and do not always have the best interest of certain race or minorities in mind, therefore legal equality has never ceased to exist because it never existed in the first place. This paper will argue how the U.S., has overlooked legal inequality for decades by referring to sources that we have discussed in class by Alexander, Cheryl, Brown v. Board of Education, Plessy v. Ferguson and Parents Involved v. Seattle School District to make the case that legal inequality is an ongoing issue toda y. Legal Equality is defined as†¦ In the book The New Jim Crow, by Michelle Alexander, she highlights one of many problems that plague our legal system here in the U.S. â€Å"Rather than rely on race, we use our criminal justice system to label people of color â€Å"criminals† and then engage in all the practices we supposedly left behind (Alexander, 2).† She argues that even though the U.S. got rid of the Jim Crow Laws back along with slavery, does not mean we have solved the problem of racism. In theShow MoreRelatedThe Colors Of Racism By John Steinbeck And Of Mice And Men 1330 Words   |  6 Pages The Colors of Racism in Of Mice and Men The struggle of racism in America is one which has been regularized in American society. The devaluation and undermining of colored individuals has become commonplace, due to social injustice. In particular, racial discrimination prevails among African American societies due to the color of their skin, and the stereotypical notions of racial superiority that the white race illuminates. For over three-hundred years, the African American communities haveRead MoreSocial Injustice, Racism, And Social Work1647 Words   |  7 Pages Social Injustice, Racism, and Social Work Rachel Condit December 4, 2017 Professor Keyes Social Work 1111 Social Injustice and Ism’s Social injustice is any issue when unfair practices are being carried out in society. Social injustice effects many groups today, especially minorities. Societal isms are the prejudicial attitudes directed against groups that society identifies as â€Å"lesser†-less capable, less productive, and less normal. Racism Racism is defined as an ideologyRead MoreThe Problems Of Racial Identity927 Words   |  4 PagesThe Problems of Racial Identity Over time certain groups of people have been taken advantage of and treated unfairly. In recent history especially, the groups that are being taken advantage of are those of color. The world is learning faster than ever how important it is to treat people equally and not discriminate against individuals or groups based on the color of their skin. However, the world is not perfect and this is still a slow process. Like in Citizen, this research paper is being writtenRead MoreRacial Discrimination And Its Effects On People And Society1653 Words   |  7 PagesRacial discrimination has many effects on people and the society, and these effects are mostly negative. In To Kill a Mockingbird, Harper Lee, the author, demonstrates racial discrimination and its effects through Tom Robinson s case. Tom Robinson is accused of raping and beating Mayella, and Atticus Finch is the man who steps up to defend this innocent man in the town of Maycomb, where everyone was decided from racial prejud ice. In the three following sources, Montgomery Boycott, White PeopleRead MoreInjustice And Social Injustices1532 Words   |  7 PagesIntroduction Though the concept of social injustice is universal in nature, the experience varies with each person. Factors like a person’ race, or gender can further influence the severity of the injustice; victims caught in the overlap between discriminations often go unrecognized by the law and society. Many people recognize the names Michael Brown, Eric Garner, and Tamir Rice as African Americans who were murdered by local police. But names like Michelle Cusseaux, Tanish Anderson, and MeaganRead MoreRacial Discrimination : The World Has More Than 6 Billion People With A Diversity Of Human Races808 Words   |  4 Pages21 November 11, 2015 Title- Racial Discrimination in the workplace The world has more than 6 billion people with a diversity of human races and colors. Even Though, by means of nature, people used to see each other as white, black, Hispanic, Asian, American, African, etc. As humans spread throughout the globe, they adapted to one of a kind dwelling conditions while genetic mutations introduced precise traits to the people. Likewise, the concept of race, a group of people with genetic and physical featuresRead MoreAnnotated Bibliography Of The Coming Of Age 1078 Words   |  5 PagesMississippi According to the author’s mother, Toosweet, black people will always face despair because change within the white supremacy system is nearly impossible. In the novel Coming of Age in Mississippi, internalized oppression divides the black community in the face of white oppression. By accepting the injustices, the black community indirectly supports oppression. Moody’s family hates the idea of rebelling against the injustice. Internalized oppression affects anyone who perceives as inferiorRead MorePersuasive Essay On The Kneeling Movement1437 Words   |  6 Pagesknee during the National Anthem. Taking a knee or sitting during the National Anthem symbolizes the protest of the mistreatment and social injustice of minorities in America. Kneeling during the National Anthem has captured the nation’s attention but for all the wrong reasons. However, some citizens in America feels as if it is disrespectful to the people who fight for this country. Kneeling during the National Anthem has captured the nation’s attention but for all the wrong reasons. The primeRead MoreThe Color Line : Mass Media And Systemic Racism1258 Words   |  6 PagesCentury is the problem of the color line: Mass Media and Systemic Racism In the Souls Of Black Folk , Du Bois starts his collection by stating that â€Å"the problem of the Twentieth Century is the problem of the color line.† (p. 34 Forethought Du. Bois) Du Bois’s conception of the â€Å"problem of the color line† is an apt diagnosis for the problems about racialized identities of his time and is still applicable for the Twenty-first century. Du Bois’s â€Å"problem of the color line† can be seen operating inRead MoreAnalysis Of Martin Luther Kings Letter From Birmingham Jail925 Words   |  4 Pagesprotest of discrimination against African-Americans. King firmly believed that non-violent protest, in the form of sit-ins, boycotts, and picketing, would raise awareness of the prejudices African-Americans suffered and, in turn, lead to progress in gaining equal rights between the races. His â€Å"Letter from Birmingham Jail,† which he wrote during his incarceration in response to the idea that the battle for civil rights should be fought in court, not via protests, states that â€Å"injustice anywhere is

Essay on Marie-Antoinette - 1384 Words

Maria Antonia Josepha Joanna, later known as Marie-Antoinette, was born on 02 November 1755. At 13 years of age, Marie was sent to France to begin her relationship with the Dauphin of France, Louis XVI. In 1770, at the age of 15, she and the Louis XVI were married in Vienna, then taking the throne in 1774. Marie-Antoinette was a young, beautiful, elegant, and graceful queen whose fashion influenced the women of France. She was very proud of where she originated, Hapsburg, and she was very proud of how she presented herself. Marie-Antoinette was a young woman who was never given an opportunity to be young. She married young, took over as the queen of France at a young age, and therefore she still had much growing up to do. The queen†¦show more content†¦Unfortunately, by that time, the damage had already been done; Marie was growing tired of her queen duties, and wanted to be out of the public eye. Finally, Marie began using her power as queen, stopped publicly displa ying herself, and spent more time with her friends. At that time, is when she began her shopping sprees of expensive gifts for her friends, and led to her spending more time, and money, on herself. She began to spend more of her time with her friends going to masked balls, theatres, gambling, and late night trips to the park. Marie’s free-spirited living was not comforting to the people of France. However, she was still idolized by some for her traits. Marie was often complimented on her beauty and style. Vigee Lebrun, Marie-Antoinette’s painter, once commented on â€Å"the translucent colour of her complexion, her long blonde hair, and her well-proportioned and full-bosomed figure†. To maintain her beautiful appearance, she would spend a great amount of money on dresses and accessories, such as high headdresses and plumes, to go along with the dresses, which were sometimes voluminous. She was constantly exceeding her clothing allowance, and her husband was more than happy to cover the difference to keep his wife happy. To keep Marie happy, Louis XVI gave her Petit Trianon, as a place for her to have to herself. She built a theatre so she could have shows, and sheShow MoreRelatedMarie Antoinette Essay632 Words   |  3 PagesMarie Antoinette Marie Antoinette is possibly one of the most famous French Monarchs. Born an Austrian princess, she because one of the last monarchs to rule the French, Marie Antoinette has had a major impact on French History but, most importantly, the French Revolution. Unfortunately, she isn’t remembered as a great queen or ruler, but because of the way her and her husband died on the guillotine. Marie Antoinette was born on November 2, 1755. Her mother was the Empress Maria Theresa and herRead MoreThe Portrait Of Marie Antoinette863 Words   |  4 Pagesartwork I decided to do my research and write about is the portrait of Marie Antoinette with her Children. I found this portrait very interested in me; I am going to give you a brief information on the artist of the artwork. This portrait was by Elisabeth Louise Vigee-Lerun and the portrait is oil on canvas, 9’  ½Ã¢â‚¬  x 7’5/8†. The portrait was created in 1700 in France. It’s a portrait of a French queen who is Marie Antoinette along with her children as a good mother to her children, but there isRead MoreThe Innocence of Marie Antoinette1219 Words   |  5 Pageswithout a thought for her subjects’ plight. Such is the distorted but widespread view of Marie-Antoinette, Queen of France (1755-1793), wife of King Louis XVI. In recent years the Coppola film has further damaged the image of the much-maligned, beautiful and charming Austrian archduchess, sent to France at age fourteen to marry the fifteen-year-old Dauphin. Sadly, the picture many people now have of Marie-Antoinette is of her running through Versailles with a glass of champagne in her hand, eating bonbonsRead MoreMarie Antoinette of Vienna1054 Words   |  4 PagesNovember 2nd, 1755 Marie Antoinette was born, at Hofburg Palace, in Vienna, Austria May 16th, 1770 Marie was married to Dauphin Louis-Auguste. Their Marriage sealed the alliance between France and Austria that was made by Marie Tereasa during the Severn Years War. August 15th, 1774 Marie was given the Gift of Petit Trianon by Louis XVI which was a small chà ¢teau on the grounds of Versailles that she was given to renovate. The chà ¢teau was originally supposed to be for Louis the XV’s mistress, MadameRead More Marie Antoinette Essay513 Words   |  3 Pages Marie Antoinette Marie Antoinette was the wife of King Louis XVI of France. She was born in 1755 in France and was the daughter of the Great Emperor Francis I and Maria Theresa of Austria. Because here parents came from two countries at war with each other, their marriage formed a peace treaty. Marie was very spoiled and grew up with an extravagant lifestyle. She herself became the wife of the next heir to the French throne to further keep the peace. The heir was Louis XVI, who was a very dullRead More Marie Antoinette Essay2066 Words   |  9 Pagesbiggest mistake Louie made was when he bribed the Austrian princess Marie Antoniette at the age of fifteen . Because of Antoniette and Louie’s passion for her France underwent a horrible time period. She is the worst queen France has ever seen. Blinded by beauty, she led to Louie’s death and the uprising of the French people. nbsp;nbsp;nbsp;nbsp;nbsp;Louie upon taking his first glance at Marie was breathtaking. Marie Antoinette is depicted as an absolute beauty . But beauty is at the eye of theRead MoreEssay about Marie Antoinette1467 Words   |  6 PagesStrassburg itself and at Saverne outside Strassburg she was the guest of Cardinal Louis de Rohan, who would later so damage her reputation in the so-called Diamond Necklace Affair. Having once arrived in Versailles, the young and inexperienced Marie Antoinette (as she would be called from now on) easily got into difficulties in a Court full of gossip and intrigue. She was not given by nature to diplomacy and reflection, and in the artificial and pleasure-loving atmosphere of Versailles her personalityRead More Biography of Marie Antoinette Essay2100 Words   |  9 PagesBiography of Marie Antoinette Born with the name Antonia, Marie Antoinette was born in Vienna, Austria on November 2, 1755. Marie-Antoinette was one of the 16 children of Holy Roman Emperor Francis I and Empress Maria Theresa, queen of Hungary and Bohemia. She was the youngest and most beautiful daughter of all. Marie Antoinette was brought up believing her destiny was to become queen of France. Marie Antoinettes first child was Marie Therese Charlotte(Madame Royale). Unpopular Queen Marie AntoinetteRead MoreThe Truth About Marie Antoinette1305 Words   |  6 Pages Sombillo 1 Alysia Sombillo World History Mrs. Ray World History Research Paper Draft 3-3-16 The Truth about Marie Antoinette Marie Antoinette was born on November 2, 1755, in Vienna, Austria. Marie Antoinette was a queen that ruled with a powerful, wealthy, fist. She was a foreign wife and queen once she married King Louis XVI of France. Throughout her rule over France, Marie Antoinette was kept under a light of ignorance by the people, and therefore, should not be blamed for their suffering, theRead MoreEssay about Marie Antoinette658 Words   |  3 Pagesï » ¿Marie Antoinette FMM 1200 Marie Antoinette Maria Theresa of Austria thought she was sealing â€Å"a favorable alliance between France and Austria† (New World Encyclopedia) by having her daughter, Maria Antonia Josepha Johanna, marry Louis XVI, but she was actually unknowingly giving her a chance to make fashion history. Life History When Maria Antonia Josepha Johanna wed Louis XVI, she was told to leave everything behind; her Austrian clothes, possessions, servants, her animal and even her name

The Impact of a Call Centre on Communication

Question: Discuss about the The Impact of a Call Centre on Communicationn in a Programme. Answer: Introduction The scenario is based on the multinational payment card company located in the suburb of Brisbane is planning to outsource with the help of telephone marketing. The telemarketing service providers having call centers in Singapore and Suva requires a large number of numbers of the customers and the details of the payment card. The call center is responsible for storing the required information about the customers and need to update headquarter about all the updated information. The payment card company wants security strategies, policies and the standards from the call center to ensure that the security provided to the confidential details about the customer to the call center is secured. The need for strategy regarding the security of the customer details is a sensitive area for the payment card company as the reputation of the company is dependent on the way it handles the payment of customer in a secured way (Regina M. Hechanova 2013). Therefore, when the payment card company is giving the details of the payment information of a customer to the call center they required a security strategy of the details and the policies the call center company is acquiring for keeping the information secured. Security Strategies The strategies like recording call and data, customer relationship management, voice over Internet protocols and customer tracking solutions are the significant strategies that the call center can follow for adhering with the payment card company. The call center should optimize the workforce providers for ensuring the solutions that are been provided have the exact security protocols as well as the operation is done in a network having high level of security (Guedes, Furtado and Pequeno 2014). The solution might differ with the different level of automated devices that are been used for protecting the sensitive data of the clients. The best strategies that could be applied by call centers to convince card payment company is by facilitating controls of automated controls of pause/resume system for the voice as well as screen recorder. The other option that could be used is Interactive Voice Response, end-to-end encryption, password management and audit trail (Martin 2015). Strategies and its prospects and consequences Capability/ Strategies Description Pros Cons Pause/Resume (Manual) The agents follow the manual pause/resume strategies. At the time, customers started sharing data, which is confidential and sensitive the agent can manually operate with help of a button that pause the recording and aging press the button for the second time for resuming recording. The sensitive data is protected from recording. The manual operation depends on the agent who is operating the system, as he might not pause the recording when the customer is sharing confidential data (Xiaosong et al. 2016). This step might affect the experience of the customer. Pause/Resume (Automated) API helps in integrating the recording with servicing application. At the time of accessing the sensitive field in application servicing, the recording is paused automatically and it is resumed automatically (Mao et al. 2016). The sensitive data is prevented from recording. The risk of having human error is eliminated. The process is clear and transparent. The resources regarding the Information Technology from the call center or the enterprise is needed at the time of implementing the solution. The customer might share the sensitive data ahead of the trigging of the automatic pause button. Desktop Analysis It helps in pausing as well as resuming the record automatically. This process is an automatic process and is transparent to the customers. The changes regarding code level is not required. The application has to be purchased and resources are required for the implementation of the Desktop Analysis (Barros, Pickering and Gudes 2015). Analytics of Real-time speech This strategy is used to spot information that is sensitive in real time. Application pauses automatically as soon as it get certain commands and recording is resumed when after a definite time delay or when other word is said by the customers (Deshpande 2014). The application minimizes the risk like recording and storing significant data of the customers. High skilled operators are needed for implementing and managing the system. Interactive Voice Response process of payment It is significantly used for recording information regarding the credit or debit card of the customer (Saylor 2014). The time when customer makes payment, the operator is responsible for transferring the customer to IVR. IVR only see or hear the information of credit card. The process of payment by credit card is fully secured. The call handling time is increased. The customer could have a negative impact as the call is transferred to the IVR. Adapting Cloud Computing as Strategy The implementation of cloud computing has bring a revolutionized period for the call center. The cloud computing technology has eliminated the huge capital expenditure and the investment done on the upgradation and maintenance. The call center when taking the responsibility of the payment card company needs to implement this technology (Al-Ayyoub et al. 2015). This helps in the update of the regulation, which is done by the software provider. Security strategies as required by Payment card company The call center should developed a strategy according to the requirement of the payment card company. The strategies include the following steps: Constructing and Maintaining a Secure Network- A configured firewall should be construct and maintain for preventing the data of the cardholder. The call center should not use any parameter of security supplied by the vendor. Protecting the data of the cardholder: The data of the cardholder should be prevented and stored in an appropriate manner. The data should be encrypted before transmission in the public network (Paulsen 2014). The management program should be vulnerable: Antivirus should be updated regularly and developed as well as secure systems should be maintained. Access control implementation: The access to data of cardholder should be restricted and should only be use for the needs of business. Each person should be assigned with a new ID for accessing the system (Ye et al. 2014). The physical access to the data of the cardholder should be restricted. Monitoring and testing networks regularly: Tracking and monitoring the access to the resources of the network and the data of the cardholder should be implemented (Ferdoush and Li 2014). The processes and the system of the security should be tested regularly. Policies Adopted by the Call Center The call centers should convince the payment card company about implementation of the suitable retention policies. The policies are stated below: The policy should ensure that data of the payment card is stored when it is necessary. The disposal procedure should be implemented in the policy. The time limit should be restricted on keeping the information of card in Quality assurance, recording server as well as in the database of customer relationship management. The corporate governance and the department of Quality Assurance needs to work on the requirements of call center for adhering the payment card company compliance (Filnov et al. 2015). The card validation code like CAV2, CID, CVC2 and CVV2 should not be stored in the format of digital audio or in the format of video (Boutcher et al. 2014). If the Quality assurance or the recording solution fails in blocking the audio and video from storing then the code should be deleted from the stored recording. The full access to PAN should be provided based on the need to k now requirement. The call center operation should be segmented for minimizing the number of operators having access to the data of the payment card (Long, Shelhamer and Darrell 2015). Considering an example of this policy is the information could be entered by the sales operator but the executive of the customer service must only have the access to for masking PAN. Call center should encrypted the data The call center should be adhering the policy of implementing the strong protocols of encryption. These protocols include Secure Socket Layer, Internet Protocol Security, and Secure Shell (Puzio et al. 2014) for transmitting the data of the cardholder in the public network. The transmission includes the Voice and streaming of data through Voice over IP systems of telephone (De Pessemier et al. 2015), as the data is sent over the public network. The necessity of strong cryptography is also requires for the Voice over IP system. If the Voice over IP systems fails to provide strong cryptography, the call center company needs to use the analog telephone system. The information regarding the payment card details should not be send through an unencrypted code and the end user receiving medium should not be inform of chat, email, simple messaging system (Ozkaynak et al. 2014)and other channels of non-encrypted communications. The best policy is to ensure that the play back of the stored recording is restricted if the recording includes the data regarding the information of the card details. Policy of Authentication Implemented among Staff The policies should be clear about the appropriate user authentication implementation among the staff, administrators and operators. The policies include the following steps: The access to the Quality Assurance, recording solutions and Customer Relationship Management should be restricted to the data containing information about the details of the payment card. The implementation of policies like providing recording of the screen with interfaces of playback and the information about the payment card details is visualized only to the managers and masking the information to the other supervisors and Quality Assurance specialists (Milstein et al. 2015). The operations of the call center should be segmented in such a way that a minimum number of operators should have access to the information regarding the details of the card. The supervisors and the operators should not share passwords and the user id. Information Security Policy Implemented in Call Center. The understated policies should be implemented by the call centers in order to adhere with the payment card company. The policies are stated below: The operational security procedures should be developed on a daily basis. The procedures should be consisting of all the requirements of the payment card company (Peltier 2016). The procedure should also define the responsibilities assigned to all the personnel. The policies should be developed for using the technologies that are critical and the policies should also be well defined with the appropriate use of the technologies so that the personnel should not face any problem to understand the use of the technologies. The policies should be implemented in such a way that every individual and every specific team should have the responsibilities for providing the security. The awareness program regarding the formal security should be implemented. This helps the personnel to be conscious and aware of the importance of the payment card security (Murdoch and Anderson 2014). The personnel should be trained well so that they can acquire the knowledge regarding the procedures and policies of security. The reviewing of all the procedures as well as the security policies should be done annually. The reviewing requires the presence of in house and remote operators. The operator should acknowledge all the requirements of the security and implement them as a daily sign in process. This is the best practice as well as the best policies that the company could implement. The potential employees should be screened before hiring for the process. The mentoring of both remote agents as well as the in house agent is the best practice and policy. It reduces the risks of being attacks from the internal sources. The call center manager should have the control on the compliance of monitor policy. The policies should be developed that will restricted the unauthorized copying, storing and moving the data of the card holder in to the hard drives as well as electronic media at the time of accessing the data of the card holder with the help of remote technologies. Call Center implementing the policies regarding Media The policy should be developed for giving attention to the specific authentication data. The storage of those data should be strictly prohibited. The access of the media both by physically and logically to records the call must be prohibited. The interactions regarding the recording must be logged in the accounts for future use. The back up and the storage of the recorded solutions should not follow a back door solution. The policy of destruction should be formulated for destroying the records that are not needed for keeping for a longer span of time. An innovative policy of tracking the product of call recording should be formulated. It helps in tracking all the logical and the physical access that the media have regarding the contents of the data of information. The features like encryption, authentication, logging and detailed reporting are provided by this policy. Standards The call center needs to provide certain standards to the payment card company for meeting the global standards. The standards are stated below: The call center should exercise an effective authentication control for all the operators who have the access of recording the call. The standards should be set such that there should be no direct connections between the internet and the system that is storing the audio. The standard should be set such that the system is able to maintain the secure configuration standards and the vulnerabilities should be checked on a regular basis. The sales operator and the supervisors should have installed the personal firewall and the operations. The global standard includes the installation of the latest updated version of the corporate software from the protection of the virus and other malwares that are harmful for the confidential information. The personal computers of the sales operator and the supervisors shall install this software (Deryugin et al. 2015). The personal computers of the supervisor and the operators should install the security patches. The goal of setting the standard to meet the global requirements is enhancing the security of the payment account with the help of awareness, knowledge and the various standards that helps in increasing the standard of the security of card payment. The major card payment companies like American Express, JCB International, Visa Inc and Discover Financial service follows the rule like PIN Transaction Security, Payment Application Data Security Standard (Ammons 2014) could be implemented by the call centers for adhering with the payment company card. Assumption of Challenges for Payment Company Card The concept of outsourcing implemented by the payment company card is great but there are certain challenges that are been assumed that the company might face while giving the work to the call center for storing the information and updating the stored data. The call center might store in the important card details of the customer in the audio recordings of the voice. The call center could overcome these challenges and convince the payment card company by the security strategies that are stated above in the report (Bond-Barnard, Steyn and Fabris-Rotelli 2013.). The call center could also convince the payment card company by which the recording of the important information data could be restricted so that no fraud or forgery could happen. Conclusion The recent survey shows that the customers in UK are giving a second thought before making payments through the call center. The card payment company might face this as a big barrier. The research done by Syntec Telecom shows that 30% of the Great Britain Population does not agree to pay through the call centers. The customers and the clients steel felt that a lot of thing is need to be improved for keeping the data securely in the call center. The call center could only convince the card payment company if they earn the trust of the customers. The call centers should also try to eliminate the fraud trademark that they carries and should maintain the security policies and strategies for their development. Recommendations The call center managers have to take initiative for regaining the trust of the clients. The regaining of trust is only possible if the call center starts applying the following steps in their company for customer satisfaction. The steps include: Technology Usage: The use of technology for hiding the important information regarding the details of the credit and debit card should be implemented by the call centers. Audit: The regular audit on the calls should be done for monitoring the fraud and forgery cases. Training of Employees: The employees should be trained and the extreme measures should be formulated if any of the employees violated the rules of the company by committing fraud and forgery with the customers. Monitoring: The monitoring of external and internal fraud should be done appropriately. Strategy: The security strategy should be formulated by the organizations that should be technically sound. Improvement: The manager should monitor the requirement of the operation for improving the programs of the security. Elimination of Failings: The basic failings of the operations should be deleted like storing of important information. Trusted partners: The trusted secure partners should be chosen for the security areas of the company. References Al-Ayyoub, M., Wardat, M., Jararweh, Y. and Khreishah, A.A., 2015. Optimizing expansion strategies for ultrascale cloud computing data centers.Simulation Modelling Practice and Theory,58, pp.15-29. Ammons, D., 2014.Municipal Benchmarks: Assessing Local Perfomance and Establishing Community Standards. Routledge. Barros, A., Pickering, C. and Gudes, O., 2015. Desktop analysis of potential impacts of visitor use: A case study for the highest park in the Southern Hemisphere.Journal of environmental management,150, pp.179-195. Bond-Barnard, T.J., Steyn, H. and Fabris-Rotelli, I., 2013. The impact of a call centre on communication in a programme and its projects.International Journal of Project Management,31(7), pp.1006-1016. Boutcher, D.C., Harney, R.K., Munroe, S.J. and Scheel, J.J., International Business Machines Corporation, 2014.Real-time security verification for banking cards. U.S. Patent 8,632,002. De Pessemier, T., Stevens, I., De Marez, L., Martens, L. and Joseph, W., 2015. Analysis of the quality of experience of a commercial voice-over-IP service.Multimedia Tools and Applications,74(15), pp.5873-5895. Deryugin, V.N., Giacomini, P., Makagon, P., Ryabchun, A. and Anisimov, N., Genesys Telecommunications Laboratories, Inc., 2015.Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center. U.S. Patent 9,002,920. 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Sacred Heart Youth Group free essay sample

If somebody asked me to explain one decision that shaped me as a person, I would have to tell him or her it would have been joining the Sacred Heart Youth Group. I wasn’t to keen on joining right at first. My mom had been harping on me for the whole summer saying how â€Å"it would make me a better person†. At first I thought it would just be a bunch of church lovers who say prayers all night, and I did not want people to think I was a nerd or something, but I went. I was wrong, after going there for a couple of Monday nights, I soon found out that it was nothing like I had ever imagined. Arriving there and eating pizza while going over announcements was just to get people talking. After that, we would try and plan our next act of community service we were going to commit. We will write a custom essay sample on Sacred Heart Youth Group or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page I felt the same way about community service as I did joining the youth group. Looking back now I believe I was scared to try new things. With my mom pushing me one November morning I braved the frigid air and helped distribute food for the local food pantry. That single experience changed my view of people forever. After that cold morning all I wanted to do was help others. That next Monday at our meeting, I told Anna how it had changed the way I wanted to peruse my life and asked her if I could sign up for any more activates. She gave me a list of community service events that were coming up, and so I signed up for most of them. Still hundreds of hours later, I still love helping out others, and the biggest thing I learned from performing those duties is that they are fun. Most people view community as boring and something they are forced to do, as where I look forward to doing it, and making other people smile. The other biggest thing I look away from our youth group is being a leader. When I first arrived there, I was shy and didn’t want to talk much, but after a couple weeks I loosened up. Once Anna got to know me more, she started asking me to start up and lead discussions about anything I wanted to. With my success that I had with that, she asked me to be one of the seven leaders at our first SMASH Retreat as Casowasco retreat center. I agreed and from there on out the next ten months was strictly planning. When the retreat finally arrived, I was assigned to look over six youth. My duties were to make sure they are having a fun time, as well as lead them in every activity that was to be done. I loved it. Being able to help people enrich their faith really touched me and helped make me who I am today. Looking at me, most think I am a regular boy who plays sports and does well in school, but what they do not see, is all the things that go into me being myself. Just from joining one little club, out of hundreds I could choose from completely changed my life. It wasn’t one single event that changed it, but the exposure to helping others through community service, and leading others through the same experience are traits and qualities that will forever be with me.